Senior Services Resources
Area Agencies on Aging & Disability (AAAD)
- Northwest AAAD
124 Weldon Dr.
Martin, TN 38237
Counties: Benton, Carroll, Henry, Lake, Obion, Dyer, Crockett, Weakley, Gibson
- Southwest AAAD
102 E. College St.
Jackson, TN 38301
Counties: Madison, McNairy, Hardin, Hardeman, Decatur, Haywood, Chester, Henderson
- Tennessee Commission on Aging & Disability
OPTIONS for Community Living
Call your local AAAD or the statewide line at (866) 836-6678.
State-funded program to provide homemaker services, personal care, and home delivered meals for those who qualify.
Tennessee State Health Insurance Assistance Program (SHIP)
Offers free and objective counseling for Medicare and other health issues
- West Tennessee Legal Services
(800) 372-8346 or (731) 423-0616
Offices located in Jackson, Selmer, Dyersburg, & Huntingdon
Serving: Madison, McNairy, Hardin, Hardeman, Decatur, Haywood, Chester, Henderson, Benton, Carroll, Henry, Lake, Obion, Dyer, Crockett, Weakley, and Gibson Counties
- Memphis Area Legal Services
Shelby County - (901) 523-8822 or (866) 361-9001
Fayette, Tipton, & Lauderdale Counties - (888) 207-6386
- Legal Aid Society of Middle Tennessee and the Cumberlands
- Legal Aid of East Tennessee
Knoxville office – (865) 637-0484
Chattanooga office – (423) 756-4013
Cleveland office – (423) 303-2266
Maryville office – (865) 981-1818
Johnson City office – (423) 928-8311
Morristown office – (423) 587-4850
- TN Free Legal Answers (statewide, online only)
An online tool to ask a legal question and get an answer from a Tennessee attorney
A help line and website with a variety of legal self-help tools
- Tennessee Justice Center
(877) 608-1009 or (615) 255-0331
Helps Tennesseans with health care issues
- Stateside Legal
Legal tools for military members, Veterans, and their families
State Ombudsman Program
This program provides help to the elderly living in nursing homes, homes for the aged, assisted living facilities, and adult are homes. The ombudsman helps the elderly and their families answer questions and advocate for solutions to problems with the long-term care facilities.
- Southwest Tennessee Ombudsman
Serves: Madison, McNairy, Hardin, Hardeman, Decatur, Haywood, Chester, Henderson Counties
- Northwest Tennessee Ombudsman
West Tennessee Legal Services, Inc.
Serves: Benton, Carroll, Henry, Lake, Obion, Dyer, Crockett, Weakley, Gibson Counties
- State Long-Term Care Ombudsman
(877) 236-0013 or (615) 837-5112
Other Tennessee Resources
- Tennessee Department of Human Services
Services and assistance for adults who are mentally and physically impaired.
- Tennessee Adult Protective Services
Investigates alleged abuse of elderly and disabled
- Nurse’s Aide Abuse Registry
Tennessee Department of Health
Maintains a registry of aides who have abused an older adult.
- Tennessee Respite Coalition
Provides relief to family caregivers through a statewide respite hotline, voucher program, volunteer respite and senior companion program.
- Mental Health America
(615) 269-5355 or (866) 535-3825
Provides support groups, in home caregiver trainings, and educational programs for family members of those affected by mental illness
- Tennessee Disability Pathfinder
Free information and referral resources for persons with disabilities.
- Tennessee Department of Veteran Services
Provides help to Tennessee Veterans and their families
- Tennessee Property Tax Relief Program
May provide property tax relief to eligible senior citizens and disabled individuals
- Tennessee Board for Licensing Health Care Facilities
Responsible for maintaining the requirements for licensure and has authority to remove or suspend a license
- Tennessee Bar Association
(615) 383-7421 or (800) 899-6993
For information about Tennessee attorneys
- Tennessee Division of Consumer Affairs
(800) 342-8385 or (615) 741-4737
Investigates consumer disputes from Tennessee residents
Other Resources - Financial
- Social Security Administration
- Pension Rights Center
- Mid America Pension Rights Project
Other Resources – Health Care
- Alzheimer’s Association
Referrals to local support groups, educational materials, and a helpline.
- QSource Medicare Beneficiary Protection Program
Can submit quality of care concerns or ask Medicare coverage questions.
- Elder Care Locator
Help identifying community resources for seniors.
- Center for Medicare and Medicaid Services
- Consumer Financial Protection Bureau
Works to prevent fraud, deception, and unfair business practices.
Offers drivers safety, tax assistance, and other senior resources
- National Council on Aging
Offers senior resources for economic security and healthy aging.
National Council for Aging, Aging in Place
Offers senior resources for financial, emotional, and physical well-being.
Acknowledgements & Disclaimer: This Fact Sheet was prepared by West Tennessee Legal Services (WTLS) and made possible by Serving Tennessee Seniors-administered by The Community Foundation of Middle Tennessee at the request of the Chancery Court. WTLS thanks the Tennessee Bar Association for its permission to use The Legal Handbook for Tennessee Seniors (2014 edition) as a primary information source. This publication is supported, in part, by funds provided by the Southwest Area Agency on Aging and Disability, the Tennessee Commission on Aging and Disability, and the U.S. Department of Health and Human Services. The content herein does not necessarily reflect the opinion or policy of the Southwest Area Agency on Aging and Disability or any agency of Tennessee or the U.S. government. Fact Sheets are for information only and not intended to replace legal advice. If you are in need of legal help, call WTLS at (800) 372-8346, or seek the help of a private attorney. (Revised 10/2017)